It’s often said that good help is hard to find. Combine that truism with the pressure of opening your franchise, and finding the right employees can be the stuff nightmares are made of.
Don’t despair! It’s true that these individuals are ambassadors of your brand, and in the age of instant reviews, they can make or break your business. However, careful hiring can help ensure the right team is in place for success. Consider these tips:
- Make space. In the chaos of starting your business, it can be tempting to schedule interviews while you are answering emails, dealing with vendors, and responding to texts. Don’t fall victim to over-scheduling. You need to use all of your brain power and focus when interviewing. Make space on your calendar to be fully present when meeting with potential employees. Your full attention will not only serve you, it will send a signal to would-be team members that you care about them and are willing to give them undivided attention.
- Go beyond the 20-minute interview. Try a first interview, then bring the candidates back for a second session. Listen for deeper questions about the role that indicate their interest and engagement. If you’ve already hired other employees, give them an opportunity to talk with candidates after outlining expectations for legal and effective interviewing. Observe their interaction and look for body language that indicates interest in joining the team. Active listening and refraining from checking one’s phone are positive signs.
- Check references. In addition to contacting the references candidates have provided, contact past employers if you have a candidate’s permission to do so. The more information you can gather, the better your chance is of making a good hire.
- Take advantage of your field training. When you join the Kids First Franchise family, you’ll spend four to six weeks at an existing facility. This is a great opportunity to ask the franchise owner about best practices for hiring and retaining the right employees. You may also be able to talk to the employees about why they joined the team, and what makes them stay. This information is gold – don’t miss the chance to gather it!
With a little due diligence, you can drastically improve your odds of assembling the right team. To begin the process of owning your own business with Kids First, contact us today!